Question 1

How do I get started with Searlo?

Accepted Answer

Getting started is simple. Sign up for a free account at dashboard.searlo.tech, grab your API key from the dashboard, and make your first search request in under 5 minutes. Our quickstart guide walks you through everything step by step.

Question 2

What programming languages are supported?

Accepted Answer

Our REST API works with any language that can make HTTP requests. Use JavaScript, Python, Go, Ruby, PHP, Java, C#, or any other language you prefer. We provide code examples for all major languages in our documentation.

Question 3

Do I need a credit card to sign up?

Accepted Answer

No! Our Starter plan is completely free and includes 3,000 free credits to get started. No credit card required. You only need to add payment information when you upgrade to a paid plan.

Question 4

How long does integration take?

Accepted Answer

Most developers integrate Searlo in under 30 minutes. Our API is designed to be intuitive with clear documentation. Simple use cases can be implemented in just a few lines of code.

Question 5

Is there a free tier available?

Accepted Answer

Yes! Our Starter plan is completely free and includes 3,000 free credits. It's perfect for prototyping, personal projects, and testing the API before committing to a paid plan.

Question 6

How does credit-based pricing work?

Accepted Answer

Each API request costs 1 credit. Web search, image search, and news search all cost the same. Credits reset monthly on paid plans, and unused credits don't roll over.

Question 7

What happens if I exceed my credit limit?

Accepted Answer

On the free plan, API requests will return a 429 error when you hit your limit. On paid plans, you can enable overage billing to continue using the API at a per-credit rate, or set hard limits to prevent overages.

Question 8

Can I get a refund?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, contact support for a full refund. No questions asked.

Question 9

Do you offer annual billing discounts?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly billing. You can switch between monthly and annual billing at any time from your dashboard.

Question 10

What is the API rate limit?

Accepted Answer

Rate limits scale with your tier: Free (5 req/s, 1,000/day), Starter (10 req/s, 5,000/day), Builder (14 req/s, 10,000/day), Pro (24 req/s, 60,000/day), Enterprise (30 req/s, 150,000/day). Your tier upgrades automatically based on total credits purchased. Rate limit headers are included in every response so you can track usage in real time.

Question 11

What's the average response time?

Accepted Answer

Our average response time is under sub-second globally. We have edge servers in 150+ locations to ensure fast responses regardless of where your users are located.

Question 12

Do you support pagination?

Accepted Answer

Yes! Use the 'offset' and 'limit' parameters to paginate through results. You can retrieve up to 100 results per request and paginate through thousands of results.

Question 13

What response formats are supported?

Accepted Answer

We support JSON (default) and our optimized TOON format. TOON is 60% smaller than JSON, reducing bandwidth and parsing time for large result sets.

Question 14

Is there an SDK available?

Accepted Answer

We're actively developing official SDKs for JavaScript/TypeScript, Python, Go, and Ruby. In the meantime, our REST API works great with any HTTP client.

Question 15

What types of search are available?

Accepted Answer

We offer three search types: Web Search (general web results), Image Search (images from across the web), and News Search (recent news articles). Each endpoint has specialized parameters.

Question 16

Can I filter results by country or language?

Accepted Answer

Yes! Use the 'country' parameter (e.g., 'us', 'gb', 'de') and 'language' parameter (e.g., 'en', 'es', 'fr') to get localized results. We support 150+ countries and 40+ languages.

Question 17

Is safe search filtering available?

Accepted Answer

Yes, safe search is enabled by default. You can control it with the 'safe_search' parameter. We recommend keeping it enabled for user-facing applications.

Question 18

How fresh are the search results?

Accepted Answer

Our index is continuously updated. Web search results reflect the current state of the web, and news search results include articles from the past 24 hours by default.

Question 19

Is my data secure?

Accepted Answer

Yes! All data is encrypted in transit using TLS 1.3 and at rest using AES-256. We're SOC 2 Type II certified and GDPR compliant. Your API keys and data are never stored in plain text.

Question 20

Do you store my search queries?

Accepted Answer

We temporarily log queries for debugging and abuse prevention (30 days). We never sell your data or use it for advertising. You can request deletion of your data at any time.

Question 21

Can I use Searlo for GDPR-compliant applications?

Accepted Answer

Yes! We're fully GDPR compliant. We offer a Data Processing Agreement (DPA) for enterprise customers. EU data can be processed in our Frankfurt data center.

Question 22

How do I rotate my API key?

Accepted Answer

You can generate a new API key from your dashboard at any time. We recommend rotating keys regularly and using different keys for development and production.

Question 23

What support options are available?

Accepted Answer

Starter plans get community support via GitHub. Professional plans include priority email support with 24-hour response time. Enterprise customers get dedicated support with a named account manager and phone support.

Question 24

Do you offer custom enterprise plans?

Accepted Answer

Yes! Enterprise plans include custom rate limits, dedicated infrastructure, SLA guarantees, and priority support. Contact sales for a custom quote tailored to your needs.

Question 25

What's your uptime guarantee?

Accepted Answer

We guarantee 99.99% uptime for Professional and Enterprise plans, backed by SLA. Check our status page at searlo.tech/status for real-time system status.

Question 26

Can I get a demo or trial of Enterprise features?

Accepted Answer

Absolutely! Contact our sales team to schedule a demo and get a 14-day Enterprise trial. We'll help you evaluate if Searlo is the right fit for your organization.

Frequently Asked Questions

Getting Started

Pricing & Billing

API & Technical

Search Features

Security & Privacy

Enterprise & Support

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